We build every engagement program around your brand’s story – what feels authentic, relevant, and true to you. It’s how we turn purpose into deeper, more emotional customer connections.
ENGAGEMENT NEEDS TO BE EARNED
Struggling to boost customer engagement? It’s not your audience – it’s the value you’re offering. TLC helps brands transform passive customers through engagement strategies that are more personalised, generous and deserving of people’s attention.
Holding people's attention beyond a transaction is tough. Juggling multiple personas, delivering more value more often – and doing it at scale – can be expensive. At least that’s the common misconception, until you speak to TLC.
What if you could deliver more value, more often, at scale – tailored to every persona and always on-brand? That’s exactly what TLC makes possible. Discover how we can transform your engagement programs.
THE 6 KEY ENGAGEMENT
CHALLENGES WE SOLVE
Engagement strategies that rely purely on points and discounts miss an opportunity to drive deeper engagement through emotional loyalty. Cash discounts don’t earn engagement – they encourage one-off transactions and erode margin.
TLC’s insight-led engagement programs align personalised benefits with consumer passions and needs, to take clients on the journey of turning passive customers into brand advocates.
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Ready to rethink your engagement strategy?
Get In TouchDRIVE ENGAGEMENT BEYOND TRANSACTIONS
From customer milestones to referrals, we reward a wider range of non-transactional behaviours to encourage ongoing engagement.
Celebrate Milestones
Download App
Engagae Socially
Refer A Friend
Enrich Profile Info
Post Reviews
HOW WE DO ENGAGEMENT DIFFERENTLY
From putting your brand first to talking to individuals in a more personal way, we’ve proven the many benefits of a different approach to engagement at TLC.
FEED THE VIRTUOUS LOYALTY DATA LOOP
TLC’s engagement programs give you more – more moments to interact with your audience with personalised incentives, which leads to more data you can use to provide more relevant incentives.
OFFER EXPERIENCES THAT RESONATE
Give your customers what they want – our data-led engagement programs match your customers to their passions with over 100,000 global experiences to choose from in the TLC ecosystem.
USE A SUSTAINABLE BENEFITS STRATEGY
Cash discounts and promotions are unsustainable – unlock more generosity, more often with TLC’s Reward Value-Cost Paradox. We offer a variety of experiences at a fraction of the price of cash incentives.
WHY TLC’S
ENGAGEMENT
PROGRAMS WORK
We don’t do one size fits all because that’s not what your customers want. People expect more than generic discounts and offers – show you understand them with more personalised content and incentives that drive emotional loyalty.
Say hello to seamless integration into your already existing program architecture – or work with us to build a brand-new engagement strategy. We work with clients in a variety of sectors to unlock better engagement, whatever their starting point.
We’re big believers in test and learn to unlock the best engagement from different audiences. With our COSMOS platform, you can track engagement in real time and refine your strategy as you go, until the results speak for themselves.
READY TO BOOST ENGAGEMENT?
Do you have a failing engagement strategy? Contact TLC to transform your current trajectory or start a new course together.
Let's Talk
ENGAGEMENT IN ACTION
Big brands, big results – our engagement programs in action.
30%
Repeat purchase
Unilever
3,000%
Increase in social media engagement
Aldi
40%
Higher engagement
Vodafone
Looking for more?
Explore Our Case StudiesThe results in action
Don’t just take our word for it – see how we’ve helped global brands achieve remarkable results with engagement strategies that work.
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