Privacy Policy

Companies that make up the TLC Worldwide Group are

Personal data is any information that identifies you as an individual, such as your name, address, bank details, IP address, or username. Some personal data is sensitive and requires extra protection—this includes information about your health, beliefs, race, or ethnicity.

In this notice, Data Protection Law refers to laws that protect your privacy and regulate how personal data is processed, including the EU GDPR, UK GDPR, Brazil’s LGPD, California’s CPRA, and other related national laws.

We collect personal data in the following ways:

Direct Interactions

You provide data when you:

• Contact us by post, phone, email, or forms
• Subscribe to services or newsletters
• Enter competitions, surveys, or promotions
• Register or fill forms on our site
• Report issues or take part in research

Automated Technologies

We collect technical data (e.g., device and browsing info) via cookies and similar tools when you use our website. You’ll be asked to accept or manage cookie settings.

Third Parties & Public Sources

We receive data from sources like: Analytics providers (e.g., Google, based outside the UK)

We may collect, use, store and transfer different kinds of personal information about you depending on our relationship with you:

• Contact Data:  Includes, delivery address, email address and telephone numbers.
• Financial Data:  Payment receipt.
• Identity Data: Includes first name, last name, username or similar identifier, title, age group, Mobile number, province and gender.
• Location data: We may collect your location data from your IP address, telephone codes and through your communications and C.V.
• Marketing and Communications Data:  Includes your preferences in receiving marketing from us and our third parties and your marketing communication preferences and includes details of any contact or correspondence we have had with you.
• Profile Data: Includes your username and password, your interests, preferences, feedback, and survey responses.
• Technical Data: Includes Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes Information about how you use our website (Information about how you use our website (for example, traffic data, location data and, weblogs), promotions, products and services

We also use Aggregated Data (statistical or demographic info) that doesn’t identify you personally. If combined with personal data, it will be treated as personal data. Additionally, we may collect further personal data if requested by the data controller.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to:

• Provide you with products or services you have requested either from us or our partners.
• Provide you with personalized experience and understand your needs better.
• Provide you with relevant marketing communications and adverts.
• Provide you with Updates from us or our partners which you have asked for.
• Provide you with information relating to products, services or
• Provide you with promotions (for example, confirming your order, reminding you of an upcoming event or letting you know about changes that may affect you).
• Provide you with emails about specific topics, news and updates you have been asked to hear about.
• Provide you with opportunities to take part in consumer research.
• Measure and understand how people respond to a variety of marketing activities so that we can ensure our work is well-targeted, relevant and effective.
• Analyze and continually improve the services we offer, our website and our other products.
• Keep our accounts, records, and databases accurate and relevant.
• Fulfil our legal obligations to regulators and official authorities.
• Exercise our legal rights (including in relation to legal proceedings).

We need your personal information to conduct our business and provide you with our website and services. Most commonly we will use your personal information in the following circumstances:

• Where you have consented before the processing.
• When we need to fulfil a contract, we are about to enter or have entered with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

We will only collect, process and/or use personal information where we are satisfied that we have an appropriate legal basis to do so.

EEA and UK residents: For more information on how we use and process your information see the section called “UK and EEA residents.”

Californian residents: For more information on how we use and process your information see the section called “Californian residents”.

Canadian residents: For more information on how we use and process your information see the section called “ Canadian residents”.

Brazil residents: For more information on how we use and process your information see the section called “Brazil residents”.

Saudia Arabian residents: For more information on how we use and process your information see the section called “Saudia Arabian residents”.

If we collect information for one purpose and then intend to use it for a different purpose, we will seek your consent to do so and/or inform you were necessary or appropriate.

At TLC Marketing Worldwide, we value your privacy and are transparent about how we handle your information. We may share your personal data with trusted third-party organizations that help us with data management and storage. These third parties include:

• Microsoft Azure - Cloud platform for scalable apps, data, and services
• Usercentrics - Consent management for website visitors
• Microsoft Dynamics 365 - CRM

In addition, there are instances where we collaborate with partner organizations to provide you with a broader range of products, services, or promotions. These partners may include:

• Brand Partners - Joining forces for a stronger brand presence.
• Independent Partners - Collaborating for diverse and unique solutions.
• Digital Agencies- Driving your online success with expertise and innovation.
• Fulfilment Houses- Streamlining order fulfilment for seamless customer experience.
• Sub Processor

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Please note however that this privacy notice does not apply to sharing personal information by third party providers who may collect personal information from you and may share it with us. In these situations, we strongly advise you to review the applicable third-party provider’s privacy notice before submitting your personal information.

You should be aware that information about your use of our website (including your IP address) may be retained by your ISP (Internet Service Provider), the hosting provider or any third party that has access to Internet traffic.

Our websites may contain links to third-party websites and plugins, for instance a social media login plugin. If you choose to use these websites, plugins, or services, you may disclose your information to those third parties. 

We are not responsible for the content or practices of those websites, plugins, or services. The collection, use and disclosure of your personal information will be subject to the privacy notices of these third parties and not this privacy notice. We urge you to read the privacy and cookie notices of the relevant third parties.

We do business globally and may centralize certain aspects of our information processing activities and data storage in different countries. We may therefore have to share and transfer our personal information from one country to another, or even across multiple jurisdictions. Your personal information may therefore be subject to privacy laws that are different from those in the country where the personal information is collected or those in your country of residence.

We will ensure your personal information has an appropriate level of protection and will undertake appropriate due diligence and risk assessments prior to transferring the information. We will ensure the transfer of your personal information in line with the applicable Data Protection Law. Often, this protection is set out under a contract with the organization that receives your personal information. You can find more details of the protection given to your information when it is transferred overseas by contacting us.

For residents of Saudi Arabia: - We transfer your Personal Data outside Saudi Arabia where a corresponding approval from the regulatory authority was obtained.

To help TLC Worldwide operate our service and meet our legal obligations we will store personal information for 60 days after the date of the product, service, or promotion for which the information was originally used. We will only hold information for a longer or shorter period when we are under a legal obligation to do so.

If you provide us with your contact details (e.g., email address), we may contact you to let you know about the products, services, promotions, and events offered that we think you may be interested in.

You can unsubscribe from our marketing and promotional communications by clicking on the unsubscribe link in the emails or by contacting us at [email protected]

You will then be removed from the marketing list; however, we may still communicate with you for example, to send you service-related messages that are necessary to respond to your requests or for other non-marketing-related purposes.

Each time you interact with our website, we may, depending on the consent provided and your jurisdiction, automatically collect personal information, including technical data about your device, your browsing actions and patterns, content, and usage data. We collect this data using Cookies, server logs and other similar technologies like pixels, tags, and other identifiers to remember your preferences, to understand how our website is used, and to customize our marketing offerings.

In some regions such as Brazil, Canada, the EEA, and UK you have rights that allow you greater control of and access to your personal information.

These rights may include the right:

• • To request and obtain a copy of your personal information.

• To request rectification and/or erasure
• To restrict the processing of your personal information
• Data portability (if applicable)

In certain circumstances you may also have the right to object to the processing of your personal data. You can make a request to exercise your rights by contacting us at [email protected].

We will consider and act upon any requests in accordance with applicable data protection laws.

If you have any questions, concerns, or complaints about this Privacy Notice, or our privacy practices in general, please email us at  [email protected].

If you have any concerns regarding privacy at TLC Marketing Worldwide or wish to contact one of our data controllers, please reach out to us with a comprehensive description of your issue to Get in touch, and we will endeavor to address it promptly. Additionally, you may contact the Data Protection Officer for the data controllers at [email protected].

Our business is subject to continuous evolution, and as a result, our Privacy Notice may undergo periodic updates. We encourage you to visit our website regularly to stay informed about recent changes. Unless otherwise specified, our current Privacy Notice applies to all the information we hold about you and your account. We are committed to upholding the assurances we provide and will not make material alterations to our policies and practices that would diminish the protection of customer information collected in the past without the consent of the affected customers, in accordance with data regulations.